IOPscience is IOP Publishing (IOPP)’s online publishing platform, and host of ECS content since the beginning of 2020. Users experiencing issues in downloading ECS content from IOPscience should first check that they are using an IOPP preferred browser. IOPP now only works with browsers which receive regular security updates from Microsoft, for example Edge, Chrome, Firefox, and Safari. Internet Explorer (IE) is not an IOPP preferred browser because it is no longer supported by Microsoft and does not receive regular security updates.
Users experiencing download issues
Contact IOP Publishing’s customer services team at customerservices@ioppublishing.org if you are experiencing ongoing download issues (i.e., long load times for HTML and PDF versions of ECS articles). IOPP’s team has a process and set of standard questions to help narrow down what might be happening. Through this process, the team will try and replicate the issue from their end to get a better understanding of the problem to assist in resolving any issues.
Other tricks to improve downloading
- Update your browser to the latest version
- Clear your browser cache
- Disable plugins on your browser
- Check your internet connectivity and stability
Happy downloading!
